FeedbackWhiz Pricing

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FW Emails | Email and Amazon Review Request Automation

Boost your sales with reliable Amazon feedback software from FeedbackWhiz. Target your best buyers to enhance your seller and product ratings. Personalize each email to make sure your customers feel valued — or let Amazon do it with “Request a Review” button triggers. Automate everything so you can save time and focus on your success.

Choose your plan

Emails and Review RequestsNumber of emails and Amazon review request triggers you can send each month.

Email CampaignsAn email campaign = 1 email sequence you can send for all/selected orders. Create unique sequences to target and exclude specific triggered statuses, such as shipped, delivered, repeat buyers, 5-star feedback rating, promotions, and much more. You can also set up campaigns to trigger the Amazon Request a Review button inside Seller Central. Examples: If you wanted to send 2 emails for every order or for selected ASINs, you would create 2 email campaigns. Likewise, if you wanted to create 2 groups of Amazon review requests for different products and timings, you would create 2 email campaigns.

Order & Feedback ManagerThere is no limit on the number of orders you can view and manage each month. You have the option to sync up to 1 year's worth of order history during setup.

Analytics and StatisticsView sales, orders, feedback, and campaign analytics and data in any time frame.

Download ReportsDownload all data collected on buyers, feedback, orders, returns, products, or alerts.

MarketplacesWe support 21 Amazon marketplaces: NA: US, CA, MX, BR. EU: UK, DE, FR, IT, ES, UAE, SA, PL, SE, NE, BE, EG, TR, IN. FE: AU, JP, SG.

SupportWe offer world-class customer support. Our support team is highly knowledgeable with selling on Amazon and is always willing to answer any questions to help you succeed!

Starter
$20 / month
or $16 / monthannually ($192 / year)
2,000 / month
10

3

Basic Support*Full access to support site articles and videos. Normal support response times (same day).

Basic
$40 / month
or $32 / monthannually ($384 / year)
5,000 / month
Unlimited

8

Basic Support*Full access to support site articles and videos. Normal support response times (same day).

Ultimate
$140 / month
or $112 / monthannually ($1,344 / year)
Unlimited
Unlimited

Unlimited

Dedicated Account Manager*Full access to support site articles and videos. Dedicated account manager to answer questions and resolve issues immediately.

Choose your plan

Emails and Review RequestsNumber of emails and Amazon review request triggers you can send each month.

Email CampaignsAn email campaign = 1 email sequence you can send for all/selected orders. Create unique sequences to target and exclude specific triggered statuses, such as shipped, delivered, repeat buyers, 5-star feedback rating, promotions, and much more. You can also set up campaigns to trigger the Amazon Request a Review button inside Seller Central. Examples: If you wanted to send 2 emails for every order or for selected ASINs, you would create 2 email campaigns. Likewise, if you wanted to create 2 groups of Amazon review requests for different products and timings, you would create 2 email campaigns.

Order & Feedback ManagerThere is no limit on the number of orders you can view and manage each month. You have the option to sync up to 1 year's worth of order history during setup.

Analytics and StatisticsView sales, orders, feedback, and campaign analytics and data in any time frame.

Download ReportsDownload all data collected on buyers, feedback, orders, returns, products, or alerts.

MarketplacesWe support 21 Amazon marketplaces: NA: US, CA, MX, BR. EU: UK, DE, FR, IT, ES, UAE, SA, PL, SE, NE, BE, EG, TR, IN. FE: AU, JP, SG.

SupportWe offer world-class customer support. Our support team is highly knowledgeable with selling on Amazon and is always willing to answer any questions to help you succeed!

Starter
$20 / month
or $16 / monthannually ($192 / year)
2,000 / month
10

3

Basic Support*Full access to support site articles and videos. Normal support response times (same day).

Choose your plan

Emails and Review RequestsNumber of emails and Amazon review request triggers you can send each month.

Email CampaignsAn email campaign = 1 email sequence you can send for all/selected orders. Create unique sequences to target and exclude specific triggered statuses, such as shipped, delivered, repeat buyers, 5-star feedback rating, promotions, and much more. You can also set up campaigns to trigger the Amazon Request a Review button inside Seller Central. Examples: If you wanted to send 2 emails for every order or for selected ASINs, you would create 2 email campaigns. Likewise, if you wanted to create 2 groups of Amazon review requests for different products and timings, you would create 2 email campaigns..

Order & Feedback ManagerThere is no limit on the number of orders you can view and manage each month. You have the option to sync up to 1 year's worth of order history during setup.

Analytics and StatisticsView sales, orders, feedback, and campaign analytics and data in any time frame.

Download ReportsDownload all data collected on buyers, feedback, orders, returns, products, or alerts.

MarketplacesWe support 21 Amazon marketplaces: NA: US, CA, MX, BR. EU: UK, DE, FR, IT, ES, UAE, SA, PL, SE, NE, BE, EG, TR, IN. FE: AU, JP, SG.

SupportWe offer world-class customer support. Our support team is highly knowledgeable with selling on Amazon and is always willing to answer any questions to help you succeed!

Basic
$40 / month
or $32 / monthannually ($384 / year)
5,000 / month
Unlimited

8

Basic Support*Full access to support site articles and videos. Normal support response times (same day).

Choose your plan

Emails and Review RequestsNumber of emails and Amazon review request triggers you can send each month.

Email CampaignsAn email campaign = 1 email sequence you can send for all/selected orders. Create unique sequences to target and exclude specific triggered statuses, such as shipped, delivered, repeat buyers, 5-star feedback rating, promotions, and much more. You can also set up campaigns to trigger the Amazon Request a Review button inside Seller Central. Examples: If you wanted to send 2 emails for every order or for selected ASINs, you would create 2 email campaigns. Likewise, if you wanted to create 2 groups of Amazon review requests for different products and timings, you would create 2 email campaigns.

Order & Feedback ManagerThere is no limit on the number of orders you can view and manage each month. You have the option to sync up to 1 year's worth of order history during setup.

Analytics and StatisticsView sales, orders, feedback, and campaign analytics and data in any time frame.

Download ReportsDownload all data collected on buyers, feedback, orders, returns, products, or alerts.

MarketplacesWe support 21 Amazon marketplaces: NA: US, CA, MX, BR. EU: UK, DE, FR, IT, ES, UAE, SA, PL, SE, NE, BE, EG, TR, IN. FE: AU, JP, SG.

SupportWe offer world-class customer support. Our support team is highly knowledgeable with selling on Amazon and is always willing to answer any questions to help you succeed!

Choose your plan

Emails and Review RequestsNumber of emails and Amazon review request triggers you can send each month.

Email CampaignsAn email campaign = 1 email sequence you can send for all/selected orders. Create unique sequences to target and exclude specific triggered statuses, such as shipped, delivered, repeat buyers, 5-star feedback rating, promotions, and much more. You can also set up campaigns to trigger the Amazon Request a Review button inside Seller Central. Examples: If you wanted to send 2 emails for every order or for selected ASINs, you would create 2 email campaigns. Likewise, if you wanted to create 2 groups of Amazon review requests for different products and timings, you would create 2 email campaigns.

Order & Feedback ManagerThere is no limit on the number of orders you can view and manage each month. You have the option to sync up to 1 year's worth of order history during setup.

Analytics and StatisticsView sales, orders, feedback, and campaign analytics and data in any time frame.

Download ReportsDownload all data collected on buyers, feedback, orders, returns, products, or alerts.

MarketplacesWe support 21 Amazon marketplaces: NA: US, CA, MX, BR. EU: UK, DE, FR, IT, ES, UAE, SA, PL, SE, NE, BE, EG, TR, IN. FE: AU, JP, SG.

SupportWe offer world-class customer support. Our support team is highly knowledgeable with selling on Amazon and is always willing to answer any questions to help you succeed!

Ultimate
$140 / month
or $112 / monthannually ($1,344 / year)
Unlimited
Unlimited

Unlimited

Dedicated Account Manager*Full access to support site articles and videos. Dedicated account manager to answer questions and resolve issues immediately.

Exclusive Features

AMAZON REVIEW REQUESTS

“Request a Review” Triggers
Custom Email Triggers
Pre-written Templates
Product Review Requests
Seller Feedback Requests
Delivery Status Tracking
Flexible Send Conditions

ADVANCED EMAIL CAMPAIGNS

Easy Variable Insertion
Live Email Preview
Logo & Attachments
Fully Automated Campaigns
Campaign Filters and Timers
Send Emails in Feedback Manager
Send Emails in Order Manager

COMPLIANCE & OPTIMIZATION

Target & Exclusion Statuses
Automatic Buyer Opt-Outs
Buyer/Order Blacklist
Policy Violation Warnings
Duplicate Email Detection
Language Matching
Email Tracking & Analytics

FW Profits | Profit Analytics and Accounting

Track your key seller metrics with Walmart & Amazon accounting software from FeedbackWhiz. Get a bird’s-eye view of your business with executive-level dashboards, graphs, and charts. Know your finances inside and out with detailed reports to make better strategic decisions.

Choose your plan

Orders Per MonthPricing thresholds are based on the number of orders you have obtained from your Amazon store and/or Walmart store in the last 30 days.

Business DashboardComprehensive data and analytics for your entire Amazon store across all marketplaces, plus core analytics for your Walmart store.

Import COGS and ExpensesUpload your own .csv files with COGS and Expenses to accurately calculate profits.

Download ReportsDownload Amazon reports and data from various modules, including the Product Reviews module exclusively for Alerts users. Filter by specific date ranges to get the precise data you need.

Product and Marketplace AggregationCreate your own Amazon product groups and categories using labels. View, analyze, and compare with ease.

MarketplacesView data from any supported Amazon marketplace and Walmart US. Aggregate multiple marketplaces of your choice to better analyze their data.

Starter
$20 / month
or $16 / monthannually ($192 / year)
Up to 3,000

Unlimited Amazon marketplaces and Walmart

Basic
$50 / month
or $40 / monthannually ($480 / year)
Up to 6,000

Unlimited Amazon marketplaces and Walmart

Professional
$100 / month
or $80 / monthannually ($960 / year)
Unlimited

Unlimited Amazon marketplaces and Walmart

Choose your plan

Orders Per MonthPricing thresholds are based on the number of orders you have obtained from your Amazon store and/or Walmart store in the last 30 days.

Business DashboardComprehensive data and analytics for your entire Amazon store across all marketplaces, plus core analytics for your Walmart store.

Import COGS and ExpensesUpload your own .csv files with COGS and Expenses to accurately calculate profits.

Download ReportsDownload Amazon reports and data from various modules, including the Product Reviews module exclusively for Alerts users. Filter by specific date ranges to get the precise data you need.

Product and Marketplace AggregationCreate your own Amazon product groups and categories using labels. View, analyze, and compare with ease.

MarketplacesView data from any supported Amazon marketplace and Walmart US. Aggregate multiple marketplaces of your choice to better analyze their data.

Starter
$20 / month
or $16 / monthannually ($192 / year)
Up to 3,000

Unlimited Amazon marketplaces and Walmart

Choose your plan

Orders Per MonthPricing thresholds are based on the number of orders you have obtained from your Amazon store and/or Walmart store in the last 30 days.

Business DashboardComprehensive data and analytics for your entire Amazon store across all marketplaces, plus core analytics for your Walmart store.

Import COGS and ExpensesUpload your own .csv files with COGS and Expenses to accurately calculate profits.

Download ReportsDownload Amazon reports and data from various modules, including the Product Reviews module exclusively for Alerts users. Filter by specific date ranges to get the precise data you need.

Product and Marketplace AggregationCreate your own Amazon product groups and categories using labels. View, analyze, and compare with ease.

MarketplacesView data from any supported Amazon marketplace and Walmart US. Aggregate multiple marketplaces of your choice to better analyze their data.

Basic
$50 / month
or $40 / monthannually ($480 / year)
Up to 6,000

Unlimited Amazon marketplaces and Walmart

Choose your plan

Orders Per MonthPricing thresholds are based on the number of orders you have obtained from your Amazon store and/or Walmart store in the last 30 days.

Business DashboardComprehensive data and analytics for your entire Amazon store across all marketplaces, plus core analytics for your Walmart store.

Import COGS and ExpensesUpload your own .csv files with COGS and Expenses to accurately calculate profits.

Download ReportsDownload Amazon reports and data from various modules, including the Product Reviews module exclusively for Alerts users. Filter by specific date ranges to get the precise data you need.

Product and Marketplace AggregationCreate your own Amazon product groups and categories using labels. View, analyze, and compare with ease.

MarketplacesView data from any supported Amazon marketplace and Walmart US. Aggregate multiple marketplaces of your choice to better analyze their data.

Professional
$100 / month
or $80 / monthannually ($960 / year)
Unlimited

Unlimited Amazon marketplaces and Walmart

Exclusive Features

ECOMMERCE ACCOUNTING

Get a detailed breakdown of all sales, profits, and expense metrics
Customize the Expense Manager & COGS Manager
Input fixed or recurring expenses for your business
Select dates and time frames of expenses
Enter cost of goods sold calculated by units

AMAZON PROFIT ALERTS

Revenue change alerts & summaries
Cost change alerts & summaries
Profit increases/decreases
Margin increases/decreases

MARKETPLACE MANAGEMENT

Aggregate data from multiple Amazon marketplaces
Switch effortlessly to your Walmart listings and finances
Automatically convert to the currency of your choice
Review Amazon finances by FBA vs. FBM and track Walmart WFS fees
Dive deep into top products, expenses over time & more across Amazon & Walmart

FW Alerts | Product Monitoring

Safeguard your store’s sales and reputation with Walmart & Amazon seller notifications from FeedbackWhiz. Be proactive, not reactive, to all types of product feedback. Get notified as soon as hijackers try to jump on your listings. Monitor your seller account’s health and security through instant, real-time alerts.

Exclusive Features

PRODUCT REVIEW MANAGEMENT

Product Review Manager for Amazon & Walmart
Negative, Neutral, and Positive Review Notifications
AI Review Summaries * Currently available for Amazon only.
Verified Purchase Detection * Currently available for Amazon only.
Direct Link to Amazon Review * Currently available for Amazon only.
Group Reviews by Product * Currently available for Amazon only.
Search by ASIN/SKU/ID/Keyword
Sort by Rating, Purchase Verification, & More * Sort by purchase verification currently available for Amazon only.

LISTING & ACCOUNT MONITORING

Alerts Dashboard and Logs for Amazon & Walmart
Product Listing Alerts: Amazon Image, Title, Description, BSR, Dimensions, Price, & Many More
Amazon Hijacker Alerts, Buy Box Loss Alerts, & Competitor Product Monitoring * Currently available for Amazon only.
Listing Suppression & Adult Flag Alerts * Currently available for Amazon only.
Inventory Alerts: Out of Stock & FBA Inbound Shipment * Currently available for Amazon only.
FBA Fee Change Alerts
Account Health & Performance Metrics Alerts * Currently available for Amazon only.

FULL CONTROL

Get Only the Notifications You Want
Customize Alert Conditions
Determine Notification Frequency
Send Alerts to Multiple Recipients
Set Triggers in Bulk or by Product
Add Notes & Labels to Reviews * Currently available for Amazon only.

Not sure which solution you need?

Compare each product’s features below.

FeedbackWhiz Emails FeedbackWhiz Alerts FeedbackWhiz Profits
Dashboard Overview of your Amazon and Walmart orders, plus Amazon sales, product performance, and feedback. Adds a Campaign History overview table and expands the Orders chart with total emails / review requests sent. Currently available for Amazon only. Adds a Product Reviews chart with reviews by sentiment over time, plus a Most Reviewed Products tab in Quick Stats. Currently available for Amazon only.
Order ManagerReview all your Amazon and Walmart orders. Send custom emails to request reviews or offer proactive support directly from Order Manager. Trigger Amazon's Request a Review button on any eligible order(s).
Feedback ManagerReview all your Amazon seller feedback. Jump to any corresponding page in Seller Central. Send custom emails to request feedback revisions or offer support directly from Feedback Manager.
Product Manager Review stats for all your listings across Amazon and Walmart, including units sold, revenue, and reviews.
Reports Export CSVs with detailed info on buyers, feedback, orders, returns, products, or alerts. Export CSV reports on product reviews. Export high-value CSV reports on expenses, COGS, profits by product, and Amazon fees and settlements.
Alerts Amazon-only alerts and reports on seller feedback, orders, refunds, account health and more. Includes a task management dashboard for reviewing and resolving all alerts. Amazon listing alerts on hijackers, Buy Box losses, listing changes, and other dangers. Product review alerts for both Amazon and Walmart.
Campaigns & Review Request AutomationAutomate Amazon seller feedback and product review requests. Create custom campaigns for both review requests and support scenarios, or use our pre-made templates.
Product Review ManagerView all your product reviews across Amazon and Walmart. Contact Amazon or Walmart directly or jump straight to the review.
ProfitsThorough Amazon & Walmart accounting with easily grasped visuals. Supports custom costs and delivers product-level profitability insights.
FW Emails FW Alerts FW Profits
DashboardOverview of your Amazon and Walmart orders, plus Amazon sales, product performance, and feedback.
Adds a Campaign History overview table and expands the Orders chart with total emails / review requests sent. Currently available for Amazon only. Adds a Product Reviews chart with reviews by sentiment over time, plus a Most Reviewed Products tab in Quick Stats. Currently available for Amazon only.
Order ManagerReview all your Amazon and Walmart orders.
Send custom emails to request reviews or offer proactive support directly from Order Manager. Trigger Amazon's Request a Review button on any eligible order(s).
Feedback ManagerReview all your Amazon seller feedback. Jump to any corresponding page in Seller Central.
Send custom emails to request feedback revisions or offer support directly from Feedback Manager.
Product ManagerReview stats for all your listings across Amazon and Walmart, including units sold, revenue, and reviews.
ReportsExport CSVs with detailed info on buyers, feedback, orders, returns, products, or alerts.
Export CSV reports on product reviews. Export high-value CSV reports on expenses, COGS, profits by product, and Amazon fees and settlements.
AlertsAmazon-only alerts and reports on seller feedback, orders, refunds, account health and more. Includes a task management dashboard for reviewing and resolving all alerts.
Amazon listing alerts on hijackers, Buy Box losses, listing changes, and other dangers. Product review alerts for both Amazon and Walmart.
Campaigns & Review Request AutomationAutomate Amazon seller feedback and product review requests. Create custom campaigns for both review requests and support scenarios, or use our pre-made templates.
Product Review ManagerView all your product reviews across Amazon and Walmart. Contact Amazon or Walmart directly or jump straight to the review.
ProfitsThorough Amazon & Walmart accounting with easily grasped visuals. Supports custom costs and delivers product-level profitability insights.

Try all 3 solutions for 30 days

FeedbackWhiz Standard Features

Get these core features regardless of the FeedbackWhiz product or plan you pick.

Dashboard

Get a comprehensive overview of your Amazon account with our dashboard. Visualize key metrics across both Amazon and Walmart and track performance trends.

  • Customize how your data is shown with bar graphs, line graphs, or pie charts.
  • Track total FBA/FBM Amazon orders and WFS / seller-fulfilled Walmart orders.
  • Analyze total sales, sales made with promotions, and sales made without promotions. * Currently available for Amazon only.
  • Monitor seller feedback and see the volumes of positive, neutral, negative, and removed seller feedback at a glance. * Currently available for Amazon only.
  • Access quick stats like best-selling products and frequent buyers. * Currently available for Amazon only.

Order Manager

View all your Amazon and Walmart orders to gain detailed insights on your current stats. Filter options to stay on top of every transaction.

  • View all orders with details including fulfillment type, * FBA or FBM for Amazon orders and WFS or seller-fulfilled for Walmart orders. order date and ID, product details, * Item title, quantity ordered, price, ASIN or UPC, and SKU. status, feedback rating, custom labels, and notes.* Order feedback rating, custom labels, and notes currently available for Amazon only.
  • Filter Amazon orders by order ID, item title, buyer email, and more. * Additional Amazon filter options: tracking number, fulfillment type (FBA or FBM), feedback status, refund status, notes, gift status, order status, review request status, and quantity of items purchased.
  • Select custom date ranges from 1 to 365 days, or input exact dates.
  • Segment orders by buyers and group them into repeat customers. * Currently available for Amazon only.
  • Filter products by ASIN, SKU, or even whether promotions were applied. * Currently available for Amazon only.
  • Utilize custom labels to organize and filter orders efficiently. * Currently available for Amazon only.

Reports

Create and download detailed reports on orders, feedback, and more. Find out what works best fast and grow your store accordingly.

  • Generate detailed reports on buyers, feedback, orders, returns, and products.
  • Choose the duration covered * The past week, past 1, 3, or 6 months, or past 1 or 2 years, or a specific date range. per report to make sure you get the data most relevant to your needs.
  • Review all your reports in a table with details like ID, submitted date, report type, and data start and end dates.
  • Redownload previously generated reports at any time for easy access to historical data.

Product Manager

See and analyze either your Amazon or Walmart product listings in one tab. Stay organized with a number of data filtering options.

  • View detailed product information including ASINs/SKUs, product titles, price, units, revenue, competing offers, notes, labels, and custom short titles. * Competing offers, notes, labels, and custom short titles currently available for Amazon only.
  • Sort products by any column, such as units sold or revenue.
  • Get a quick overview with trendlines and numerical values for units sold, number of orders, total promotions, and gross revenue. * Currently available for Amazon only.
  • Search for products using names, ASINs/UPCs, or SKUs, and set custom date ranges if needed.
  • Filter products by marketplace and use advanced filters to refine your search. * Advanced filters for Walmart and Amazon include favorites, product status, and currency. Amazon filters also include custom label, fulfillment type, number of offers, short title, and order status.
  • Import ASINs (including those of competitors) for analysis or export product data with the Settings button. * Currently available for Amazon only.

Feedback Manager

Consolidate Amazon seller feedback to improve your reputation. See which comments need replies and which areas need improvement.

  • View all seller feedback in a comprehensive table with columns for fulfillment type, product, rating, and more. * Other columns are: feedback received date, comment, status (for tracking revision requests), order details, order status, labels, and notes.
  • Filter feedback by date range, * Choose date ranges from 1 to 365 days or input specific dates. order ID, keywords, buyer email, product title / ASIN / SKU, and fulfillment method.
  • Organize feedback by rating * Options for filtering feedback by rating are negative (1–2 stars), neutral (3 stars), and positive (4–5 stars). or status. * Options for organizing feedback by status are open, pending, removed, or with notes.
  • Apply custom labels to group feedback into categories that work for you. * Currently available for Amazon only.

Supported Marketplaces

Frequently Asked Questions

Which Amazon marketplaces are supported?

We currently support 21 Amazon marketplaces: US, Mexico, Canada, Brazil, UK, Germany, Italy, France, Spain, India, Egypt, Saudi Arabia, Poland, Netherlands, Belgium, Sweden, Turkey, UAE, Australia, Japan, and Singapore.

How often is the data updated?
  • Order information is updated every 15 minutes
  • Seller feedback is updated every 30 minutes
  • Product reviews are updated every 4 hours
  • Hijacker, title, and buy box changes are updated every 15 minutes
  • Returns/refunds and buyer opt-outs are provided immediately
Can I use FeedbackWhiz with other third-party MWS software providers at the same time?

Absolutely. However, it’s not recommended to run multiple email campaigns, since FeedbackWhiz does not have information on emails sent with other providers. Using another feedback-gathering tool at the same time as FW Emails may cause duplicate messages to be sent to customers.

It is completely safe to use FW Emails in conjunction with most other Threecolts tools. The only ones with overlapping functionality are SellerRunning, CR Feedback, and ChannelReply. Still, SellerRunning and ChannelReply can both be used at the same time as FW Emails if you do not make use of their feedback-gathering tools and are careful about how you use their autoresponders.

How secure is my data?

Data privacy and security are important to us. We ensure the safety of your data by following all Amazon Marketplace Web Service (MWS) and Seller Central guidelines. In addition, FeedbackWhiz’s servers are all part of the Amazon AWS technology stack and all requests are made via HTTPS (SSL).

What is the difference between FW Emails’ custom email campaigns and Amazon review requests?

FW Emails allows sellers to create campaigns by either sending customized emails or triggering the Amazon Request a Review button automatically. Custom emails are sent via the Amazon Buyer-Seller Messaging system. Amazon review requests, on the other hand, are emails sent by Amazon through the Amazon Request a Review button inside Seller Central.

Both methods are 100% compliant with Amazon’s guidelines for requesting reviews. Please check Amazon’s communication policies for the latest updates.

Are there any contracts or other hidden costs?

No contracts or hidden charges here. You can cancel anytime. However, please note that for downgrades, we do not refund or provide credits to customers. If you have further concerns, you may raise a ticket here.

What’s included in the free trial?

The free trial gives you full access to all our solutions (FW Emails, FW Profits, and FW Alerts) for 30 days. You will be allowed to send 2000 emails / review requests, create 1 campaign, and monitor 50 products.

What payment methods are accepted and when do I get billed?

For methods of payment, we accept Visa, Mastercard, American Express, Discover, Diner’s Club, JCB, CUP, and eftpos Australia. Your billing cycle begins at the time you subscribe to a paid plan.

What happens when I upgrade my plan?

Your billing schedule will remain the same as before. You will only be charged a prorated amount for the remainder of the billing period.

For example, let’s say you’re on FW Emails Starter Monthly ($20/month) and upgrade to Basic ($40/month) exactly halfway through the month. The difference between the monthly costs of Starter and Basic is $20, but since the month is halfway over, you’ll only be charged $10 immediately. You’ll then start paying $40 per month at the beginning of the next month.

Can FeedbackWhiz support multiple Amazon seller accounts?

Yes, FeedbackWhiz can integrate as many Amazon seller accounts as you need under a single login. Please email us for special pricing and setup.

How do I transition over from another service provider?

Transitioning is simple and easy. It only takes a few minutes to get set up with FeedbackWhiz. Please refer to our support site article on how to get set up. 

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